If you have a problem with your rented property then please get in touch with us. If it is an emergency then telephone us on 07711 341 190, otherwise email us or use the form below.
If you experience a maintenance problem, please understand that we categorize problems into urgent and non urgent repairs. The time scales in which we undertake to repair your problem, relate to how urgent the repair is.
URGENT REPAIRS: These will be a priority and will be dealt with within 48 hours, parts permitting.
NON URGENT REPAIRS: These will be dealt with within 7 days, parts permitting.
Minor repairs such as damaged furniture, loose cupboard door handles and broken light pulls are classed as minor repairs, and will be dealt with within 28 days.
PLEASE NOTE, YOU COULD INCUR CHARGES IF THE CALL OUT IS CLASSED AS A TENANT RESPONSIBILITY
LOSS OF KEYS
You have been provided with a full set of keys to your property at the beginning of your tenancy. Should your keys be lost or misplaced, we reserve the right to change all locks and keys to the property at your expense. There is a charge of £30.00 for each key that has to be replaced and a callout charge of £50.00 if we are called out to give a Tenant access to the property.